Have a question? Our team is here to help – there are several ways to contact us. Once you do, the customer service team will reply to you within 48 hours (however, typically we will respond the same day).
To submit your query, go to our Contact Us page, select from the dropdowns, then click on ‘Do you want to contact us via email or chat?’. Then you will have the option to complete a form with your details, OR start a Live Chat (if you’re within operating hours). To better assist you, the team will ask for additional information such as your name, institution, and email address.
Our hours of operation are as follows:
| NORTH AMERICA | UNITED KINGDOM AND REST OF WORLD |
| Live Chat Mon–Fri, 8:00–17:00 Eastern. Mon–Sun, 4:00–12:00am Eastern. Mon–Sun, 3:00–11:00pm Central. Mon–Sun, 2:00–10:00pm Mountain. Mon–Sun, 1:00–9:00pm Pacific. Phone: 855-281-8749 Mon–Sun, 8:00–17:00pm Eastern. | Live Chat Mon–Fri, 13:00–22:00pm GMT. Mon–Sun, 09:00–05:00am GMT. Phone: 855-281-8749* Mon–Sun, 13:00–22:00pm GMT. *International callers should preface the above number with 00 (or your country’s specific exit code). |